ServiceNow FSM Technical Consultant

Technical Consultant - Enabling Operation (ITSM, Flow designer, FSM)

Role Description

• Advice on new requirements in ServiceNow in the modules:

• Workflow and/or flow designer
• Scripting
• Service catalog/request
• Field Service Management

• Challenging the requirements for standard conformity

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

• Good cooperation with business and testers

• Empower users / juniors

Requirements

MUST

• Several years of experience in the implementation of projects with ServiceNow products

• Certification as ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist

• Good knowledge of the integration of various ServiceNow products

• Proven JavaScript skills

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Independent, self-reliant work

• Consulting and challenging the business in the co-creation process

• Professional JavaScript programming skills

• Language: German fluent in spoken and written, English conversational

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• In addition to a good knowledge of German, optional knowledge of French and / or Italian