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ServiceNow Product Owner

Field of expertise: ITSM | Permanent employment

ServiceNow Product Owner
Europe

Overview:
We are seeking an experienced and dynamic ServiceNow Product Owner with specialized expertise in IT Service Management (ITSM) and Human Resources (HR) modules. The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.

Responsibilities:

  1. Strategic Planning:

    • Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
    • Develop and maintain a roadmap for the ITSM and HR modules, ensuring alignment with organizational goals and industry best practices.
  2. Module Configuration and Customization:

    • Lead the design and implementation of ITSM and HR modules, including configuration, customization, and integration with other systems.
    • Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
  3. User Story Definition and Prioritization:

    • Work closely with business units to gather requirements and define user stories for enhancements and new features.
    • Prioritize backlog items based on business value, strategic goals, and user needs.
  4. Cross-functional Collaboration:

    • Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
    • Act as a liaison between technical teams and end-users to facilitate effective communication and understanding.
  5. Change Management:

    • Implement effective change management strategies to ensure smooth adoption of new features and processes.
    • Provide training and documentation for end-users to maximize platform utilization.
  6. Continuous Improvement:

    • Monitor key performance indicators and user feedback to identify areas for continuous improvement.
    • Proactively propose and implement enhancements to optimize ITSM and HR processes.
  7. Vendor Management:

    • Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
    • Evaluate and recommend third-party applications or integrations to enhance the platform.

Qualifications:

  • 4+ years experience as a ServiceNow Product Owner Or business analyst with a focus on ITSM and HR modules.
  • Strong understanding of ITIL framework and HR processes.
  • Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and HR modules.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with ServiceNow's latest features and functionalities.
Contact Randy@summitag.ch with your CV attached for more info
Apply

Jana can help you

Recruiter with international experience across three continents. Jana’s career in music media industry took unexpected turn into the dynamic world of headhunting when she moved to Singapore. There was no turning back as she discovered the joy of shaping careers and making meaningful connections between clients and candidates. When meeting the Summit Recruitment team, she sensed an immediate connection- their personable business approach perfectly aligned with hers, creating an ideal synergy and enjoyment at work.
Jana

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