ServiceNow Techo/Functional Consultant

Technical Consultant – Service Level / Contract Management

Role Description

• Training, coaching and instruction of users in service level management and contract management with the ServiceNow platform

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

Requirements

MUST

• Must be very familiar with and be able to convey the out-of-the-box functionalities of the ServiceNow Platform

• Several years of experience in product catalog, service level management, contract management

• Training and coaching skills, good at enabling users

• Good knowledge of the integration of various ServiceNow products

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Consulting and challenging the business in the co-creation process

• Language: German fluent, spoken and written, English conversational

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• Language: knowledge of French would be an advantage"

Technical Consultant – Service Level / Contract Management - 2094

Role Description

• Training, coaching and instruction of users in service level management and contract management with the ServiceNow platform

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

Requirements

MUST

• Must be very familiar with and be able to convey the out-of-the-box functionalities of the ServiceNow Platform

• Several years of experience in product catalog, service level management, contract management

• Training and coaching skills, good at enabling users

• Good knowledge of the integration of various ServiceNow products

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Consulting and challenging the business in the co-creation process

• Language: German fluent, spoken and written, English conversational

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• Language: knowledge of French would be an advantage"