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Senior ServiceNow Sales Executive

Jan 7, 2025Permanent
ServiceNow Sales Executive SwitzerlandRole Overview: We are seeking a dynamic and results-oriented ServiceNow Sales Executive to drive growth and…

ServiceNow Sales Executive
Switzerland

Role Overview: We are seeking a dynamic and results-oriented ServiceNow Sales Executive to drive growth and revenue for our client by building a robust sales pipeline and cultivating strong client relationships. This role offers an exciting opportunity to make a significant impact in a growing field, leveraging the full ServiceNow portfolio and working with a diverse client portfolio.

Key Responsibilities:

  1. Sales Pipeline Development:

    • Identify and develop new business opportunities with prospective clients and expand relationships with existing accounts to increase market share for ServiceNow solutions.

  2. Client Engagement and Relationship Building:

    • Collaborate with internal stakeholders, including regional industry teams, account leaders, and ServiceNow offering sellers, to ensure seamless cooperation and maximize customer success.

    • Foster long-term client relationships to support sustained growth and adoption of ServiceNow products.

  3. Revenue and Sales Targets:

    • Take ownership of achieving or exceeding sales and revenue objectives across the full ServiceNow portfolio.

    • Actively work to close deals and drive customer satisfaction through tailored ServiceNow solutions.

  4. ServiceNow Product and Market Expertise:

    • Stay informed about the latest ServiceNow developments, value propositions, and market trends.

    • Demonstrate knowledge of marketing, pricing, packaging, and licensing options for ServiceNow products to offer tailored solutions to clients.

  5. Team Contribution:

    • Contribute to the success of the regional sales team and actively participate in the broader ServiceNow sales community to share insights and strategies.

Requirements:

  • Proven track record of success in sales, with demonstrable experience in IT services and product sales, particularly with ServiceNow solutions.

  • Strong hunting and business development skills, with the ability to execute sales strategies and engage effectively with clients.

  • Deep familiarity with ServiceNow products and business, including SaaS and cloud-based applications.

  • Digital sales expertise, with a strong understanding of ServiceNow’s platform and its impact on digital transformation initiatives.

  • Fluency in German and English is essential. French is a benefit.

What our client offers:

  • Opportunities to work in a rapidly growing and innovative field, focusing on ServiceNow solutions.

  • Exposure to a diverse portfolio of clients and deals.

  • Flexible working arrangements to support work-life balance.

  • Comprehensive training and mentoring programs to support your professional development.

    For more info reach out to Randy at +41 41 588 12 86 or randy@summitag.ch

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ServiceNow Consultants

Aug 22, 2024Permanent
ServiceNow Consultants - Technical or FunctionalGerman speaking rolesRoles across all of Germany - Hybrid/RemoteJob Summary:The ServiceNow…

ServiceNow Consultants - Technical or Functional

German speaking roles

Roles across all of Germany - Hybrid/Remote

Job Summary:

The ServiceNow Consultant will be responsible for providing expert guidance and support in the implementation, configuration, and maintenance of the ServiceNow platform. This role involves working closely with stakeholders to understand their needs, designing tailored solutions, and ensuring the platform is utilized to its full potential. The ideal candidate will have a deep understanding of ServiceNow modules and a track record of successful ServiceNow implementations.

Key Responsibilities:

Consultation and Requirements Gathering:

  • Engage with business stakeholders to gather and document requirements.
  • Conduct workshops and interviews to understand the current state and future needs.
  • Translate business requirements into technical specifications.

Design and Development:

  • Design and architect ServiceNow solutions that align with business goals.
  • Customize and configure ServiceNow modules (e.g., ITSM, HRSD, ITOM, ITBM, CSM) according to best practices.
  • Develop custom applications on the ServiceNow platform.

Implementation and Integration:

  • Lead the implementation of ServiceNow modules and applications.
  • Integrate ServiceNow with other enterprise systems and tools.
  • Manage data migration and ensure data integrity during platform changes.

Maintenance and Support:

  • Provide ongoing support and maintenance of the ServiceNow platform.
  • Troubleshoot issues and optimize the platform for performance.
  • Develop and maintain technical documentation.

Training and User Adoption:

  • Conduct training sessions for end-users and administrators.
  • Develop user guides and training materials to enhance platform adoption.

Project Management:

  • Manage project timelines, budgets, and resources effectively.
  • Collaborate with cross-functional teams to ensure successful project delivery.
  • Report on project progress to stakeholders.

Qualifications:

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

  • 3+ years of hands-on experience as a ServiceNow Consultant or in a similar role.
  • Proven experience in implementing and customizing ServiceNow modules.
  • Experience with scripting languages such as JavaScript, AngularJS, or GlideScript.
  • Familiarity with ITIL processes and best practices.

Certifications:

  • All ServiceNow certitifications are a plus

Skills:

  • Strong understanding of ServiceNow platform architecture.
  • Fluent German and good English
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Project management experience is a plus.
For more info reach out to Randy at Randy@summitag.ch or +41 41 588 1286
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ServiceNow Consultants (ALL TYPES)

Jan 31, 2024Permanent
ServiceNow ConsultantsLocation: Switzerland Germany and Austria (DACH Region)Company Overview: We have multiple clients looking to expand their…

ServiceNow Consultants

Location: Switzerland Germany and Austria (DACH Region)

Company Overview: We have multiple clients looking to expand their ServiceNow teams this year across the board (Technical devs, Solution Architects, Functional consultants, Pre-sales, Sales, technical Architects, Master Architects, Business analysts, Ect)

Position Overview: We are seeking talented and experienced ServiceNow Consultants to join our client's dynamic teams. As a ServiceNow Consultant in your field of expertice, you will work closely with clients to understand their business needs and deliver high-quality ServiceNow solutions. Whether your expertise lies in IT Service Management, HR Service Delivery, or other ServiceNow modules, we are looking for dynamic professionals who can contribute to the success of our clients through effective consultation and implementation of ServiceNow best practices.

Requirements

  • Proven experience as a ServiceNow Consultant with expertise in one or more ServiceNow modules or areas of focus (sales, presales ect).
  • Strong understanding of the ServiceNow platform and features.
  • Excellent communication skills with the ability to interact effectively with clients and internal teams.
  • ITIL certification is a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate and work in a German (or French) speaking environment

Preferred Qualifications:

  • ServiceNow certifications, such as Certified Implementation Specialist (CIS) in relevant modules.
  • Knowledge of ServiceNow integrations with third-party systems.
  • Familiarity with Agile/Scrum methodologies.
  • Proven track record of successful ServiceNow implementations and client interaction/satisfaction.

How to Apply: Interested candidates are encouraged to submit their resume and cover letter to randy@summitag.ch. Please highlight your ServiceNow expertise and share details about your most challenging and rewarding projects.

Apply

ServiceNOW Platform Specialist

Jan 31, 2024Permanent
ServiceNow Platform SpecialistSwitzerlandPosition Overview:We are seeking a highly skilled and motivated German-speaking ServiceNow Platform…

ServiceNow Platform Specialist

Switzerland

Position Overview:

We are seeking a highly skilled and motivated German-speaking ServiceNow Platform Specialist to join our client's dynamic team. As a ServiceNow Platform Specialist , you will play a crucial role in designing, implementing, and maintaining the ServiceNow platform to meet the organization's business needs. The ideal candidate should be fluent in both German and English, possess strong technical skills, and have a proven track record of successful ServiceNow implementations.

Responsibilities:

  • Design, develop, test, and implement ServiceNow solutions for the NOW self-hosted platforms / Service Portal
  • Configure and customize ServiceNow management, instrumentation and discovery servers.
  • Provide technical expertise and support for ServiceNow platform-related issues.
  • Collaborate with stakeholders to ensure effective communication and understanding of requirements.
  • Create and maintain technical documentation for configurations, customizations, and integrations.
  • Stay updated on ServiceNow platform updates, industry best practices, and emerging trends.

Requirements:

  • Proven experience as a ServiceNow Platform Engineer or similar role.
  • Fluent in German and English, with excellent verbal and written communication skills in both languages.
  • Strong knowledge of ServiceNow platform architecture, modules, and components.
  • Experience in configuring and customizing ServiceNow applications, including Service Catalog, Incident Management, MID servers and the NOW Service Portal.
  • Solid understanding of ITIL processes and best practices.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.

Preferred Qualifications:

  • Experience with ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
  • Knowledge of ServiceNow integrations with third-party systems.
  • Experience in creating and maintaining ServiceNow reports and dashboards.
  • Familiarity with Agile/Scrum methodologies.

How to Apply:

Interested candidates are encouraged to submit their resume to randy@summitag.ch. Please include examples of ServiceNow projects you have worked on and describe your role and contributions.

Apply

ServiceNow Product Owner

Jan 17, 2024Permanent
ServiceNow Product Owner EuropeOverview: We are seeking an experienced and dynamic ServiceNow Product Owner with specialized expertise in IT…

ServiceNow Product Owner
Europe

Overview:
We are seeking an experienced and dynamic ServiceNow Product Owner with specialized expertise in IT Service Management (ITSM) and Human Resources (HR) modules. The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.

Responsibilities:

  1. Strategic Planning:

    • Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
    • Develop and maintain a roadmap for the ITSM and HR modules, ensuring alignment with organizational goals and industry best practices.
  2. Module Configuration and Customization:

    • Lead the design and implementation of ITSM and HR modules, including configuration, customization, and integration with other systems.
    • Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
  3. User Story Definition and Prioritization:

    • Work closely with business units to gather requirements and define user stories for enhancements and new features.
    • Prioritize backlog items based on business value, strategic goals, and user needs.
  4. Cross-functional Collaboration:

    • Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
    • Act as a liaison between technical teams and end-users to facilitate effective communication and understanding.
  5. Change Management:

    • Implement effective change management strategies to ensure smooth adoption of new features and processes.
    • Provide training and documentation for end-users to maximize platform utilization.
  6. Continuous Improvement:

    • Monitor key performance indicators and user feedback to identify areas for continuous improvement.
    • Proactively propose and implement enhancements to optimize ITSM and HR processes.
  7. Vendor Management:

    • Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
    • Evaluate and recommend third-party applications or integrations to enhance the platform.

Qualifications:

  • 4+ years experience as a ServiceNow Product Owner Or business analyst with a focus on ITSM and HR modules.
  • Strong understanding of ITIL framework and HR processes.
  • Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and HR modules.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with ServiceNow's latest features and functionalities.
Contact Randy@summitag.ch with your CV attached for more info
Apply

NOW Solution Consultants

Jan 15, 2024Permanent
ServiceNow Solution Consultant (German Speaking)DACH RegionJob Description: As a ServiceNow Solution Consultant, you will play a crucial role in…
ServiceNow Solution Consultant (German Speaking)

DACH Region

Job Description:

As a ServiceNow Solution Consultant, you will play a crucial role in understanding client requirements, designing tailored solutions, and guiding them through successful ServiceNow implementations. Your proficiency in German is essential to effectively communicate with our German-speaking clients and provide personalized consulting services.

Responsibilities:
  • Collaborate with clients to analyze and understand their business processes, challenges, and objectives.
  • Conduct workshops and requirement gathering sessions to elicit and document client needs.
  • Design and present comprehensive ServiceNow solutions that address client requirements and align with best practices.
  • Collaborate with the technical team to ensure the successful configuration and customization of ServiceNow applications.
  • Provide guidance on ServiceNow platform capabilities, features, and best practices.
  • Work closely with sales teams to support pre-sales activities, including product demonstrations and solution presentations.
  • Conduct training sessions for clients to ensure effective adoption and utilization of ServiceNow solutions.
  • Stay informed about the latest ServiceNow features, updates, and industry trends to provide expert advice to clients.
Requirements:
  • Fluent in German, with excellent communication skills in both German and English.
  • Proven experience as a Solution Consultant or similar role, preferably with a focus on IT service management or related technologies.
  • In-depth knowledge of the ServiceNow platform, including configuration, customization, and integration capabilities.
  • Strong analytical and problem-solving skills to understand and address client challenges effectively.
  • Ability to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Excellent presentation and interpersonal skills for client-facing activities.
  • Willingness to travel occasionally for client meetings and workshops.
  • Bachelor's degree in a relevant field is preferred.
Contact Randy@summitag.ch for more info.
Apply

NOW Technical Consultants

Jan 15, 2024Permanent
ServiceNow Technical Consultant (German Speaking)DACH RegionJob Description: As a ServiceNow Technical Consultant, you will be an integral part…
ServiceNow Technical Consultant (German Speaking)

DACH Region

Job Description:

As a ServiceNow Technical Consultant, you will be an integral part of our consulting team, working closely with clients to understand their business needs and providing expert guidance on implementing ServiceNow solutions. Your proficiency in German will be essential in fostering strong communication and collaboration with our German-speaking clients.

Responsibilities:
  • Collaborate with clients to understand their business processes, requirements, and challenges, and translate them into effective ServiceNow solutions.
  • Conduct workshops, interviews, and assessments to gather and document client requirements, ensuring a clear understanding of their goals.
  • Configure and customize the ServiceNow platform to meet client needs, leveraging your technical expertise in areas such as scripting, workflows, and integrations.
  • Provide guidance on best practices for ServiceNow configuration, development, and implementation.
  • Assist clients in defining and optimizing their ITSM, ITOM, and other ServiceNow modules to align with industry standards and business objectives.
  • Work closely with project teams, including developers and administrators, to ensure successful solution delivery.
  • Provide training and support to clients on the effective use of ServiceNow applications.
  • Stay abreast of ServiceNow updates, new features, and industry trends to enhance your consulting services.
Requirements:
  • Fluent in German, with excellent communication skills in both German and English.
  • Proven experience as a ServiceNow Technical Consultant, with a strong understanding of the ServiceNow platform.
  • Hands-on experience with ServiceNow configuration, customization, and development.
  • Knowledge of ITSM, ITOM, and other ServiceNow modules.
  • Familiarity with ITIL processes and best practices.
  • Strong analytical and problem-solving skills, with the ability to address complex client requirements.
  • Ability to work collaboratively in a client-facing role, demonstrating effective communication and interpersonal skills.
  • ServiceNow certifications are a plus.
If you are a motivated and experienced ServiceNow Technical Consultant with a passion for delivering exceptional client solutions and possess excellent German language skills, we encourage you to apply.

Contact Randy at randy@summitag.ch for more info
Apply

NOW Technical Architect

Jan 15, 2024Permanent
ServiceNow Technical Architect DACH regionJob Description: As a ServiceNow Technical Architect, you will play a crucial role in designing and…
ServiceNow Technical Architect
DACH region

Job Description:

As a ServiceNow Technical Architect, you will play a crucial role in designing and implementing cutting-edge solutions on the ServiceNow platform. You will collaborate with cross-functional teams and clients, providing technical leadership and expertise throughout the entire project lifecycle. Your proficiency in German will be essential in ensuring effective communication with our German-speaking clients.

Responsibilities:
  • Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives and best practices.
  • Collaborate with clients to gather requirements, understand business processes, and translate them into ServiceNow solutions.
  • Provide technical guidance and mentorship to development teams, ensuring the successful delivery of high-quality solutions.
  • Conduct thorough analysis of existing systems and processes to identify areas for improvement and optimization.
  • Develop and maintain technical documentation, including system architecture, design specifications, and process workflows.
  • Stay updated on the latest ServiceNow features, capabilities, and industry trends to continuously enhance our offerings.
  • Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders, with a focus on German-speaking clients.
Requirements:
  • Fluency in German is a must, with strong communication skills in both German and English.
  • Proven experience as a ServiceNow Technical Architect, with a deep understanding of the ServiceNow platform and modules.
  • Strong expertise in ServiceNow development, including scripting (JavaScript, Glide), integrations, and custom application development.
  • Experience with ITSM, ITOM, and other ServiceNow modules.
  • Solid understanding of ITIL processes and best practices.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work collaboratively in a team environment and lead technical discussions.
If you are a highly motivated and experienced ServiceNow Technical Architect with a passion for delivering innovative solutions and possess excellent German language skills, we invite you to apply.

Contact Randy at randy@summitag.ch or at +41 768 13 11 12
Apply

ServiceNOW Business Analyst

Jan 15, 2024Permanent
As a ServiceNow Business Analyst, you'll be responsible for analyzing, designing, and configuring the ServiceNow platform to meet business…

As a ServiceNow Business Analyst, you'll be responsible for analyzing, designing, and configuring the ServiceNow platform to meet business requirements. You'll also be working closely with stakeholders and technical teams to ensure the ServiceNow platform is optimized to meet business needs. This is an excellent opportunity to work with cutting-edge technology and make a significant impact on our company's success.

The ideal candidate will have:

  • Strong experience working with ServiceNow, particularly in the areas of incident, problem, and change management
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • A proven track record of delivering successful ServiceNow projects
  • A degree in Computer Science, Information Technology, or a related field

If you're interested in this opportunity, please send us your CV to Randy@summitag.ch outlining your experience and qualifications. We're looking forward to hearing from you.

Apply

ServiceNow FSM Technical Consultant

Oct 19, 2021Permanent
Technical Consultant - Enabling Operation (ITSM, Flow designer, FSM)Role Description• Advice on new requirements in ServiceNow in the…

Technical Consultant - Enabling Operation (ITSM, Flow designer, FSM)

Role Description

• Advice on new requirements in ServiceNow in the modules:

  • Workflow and/or flow designer
  • Scripting
  • Service catalog/request
  • Field Service Management

• Challenging the requirements for standard conformity

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

• Good cooperation with business and testers

• Empower users / juniors

Requirements

MUST

• Several years of experience in the implementation of projects with ServiceNow products

• Certification as ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist

• Good knowledge of the integration of various ServiceNow products

• Proven JavaScript skills

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Independent, self-reliant work

• Consulting and challenging the business in the co-creation process

• Professional JavaScript programming skills

• Language: German fluent in spoken and written, English conversational

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• In addition to a good knowledge of German, optional knowledge of French and / or Italian

Apply

ServiceNow Techo/Functional Consultant

Oct 19, 2021Contract
Technical Consultant – Service Level / Contract ManagementRole Description• Training, coaching and instruction of users in service level…

Technical Consultant – Service Level / Contract Management

Role Description

• Training, coaching and instruction of users in service level management and contract management with the ServiceNow platform

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

Requirements

MUST

• Must be very familiar with and be able to convey the out-of-the-box functionalities of the ServiceNow Platform

• Several years of experience in product catalog, service level management, contract management

• Training and coaching skills, good at enabling users

• Good knowledge of the integration of various ServiceNow products

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Consulting and challenging the business in the co-creation process

• Language: German fluent, spoken and written, English conversational

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• Language: knowledge of French would be an advantage"

Technical Consultant – Service Level / Contract Management - 2094

Role Description

• Training, coaching and instruction of users in service level management and contract management with the ServiceNow platform

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

• Open and manage support cases at ServiceNow

• Write a solution design for new requirements

• Ensure that developments are integrated into the SBB NOW Platform

• Active participation in all PI events including story writing

• Proactive interaction with the business

• Proactive exchange with other NOW implementers from the digital service ""Service Management Platform""

Requirements

MUST

• Must be very familiar with and be able to convey the out-of-the-box functionalities of the ServiceNow Platform

• Several years of experience in product catalog, service level management, contract management

• Training and coaching skills, good at enabling users

• Good knowledge of the integration of various ServiceNow products

• Lean-Agile mindset internalized

• Good practical experience in the application of agile methodologies, especially Scrum and SAFe

• Good communication skills and integration into the team, the Agile Release Train and the digital service ""Service Management Platform""

• Consulting and challenging the business in the co-creation process

• Language: German fluent, spoken and written, English conversational

• Challenging the requirements for standard conformity. The aim is to introduce the functionality without customization, OOTB.

• Working in a BizDevOps team (business development operations)

• Development - implement and document new requirements

• Operations - operation of the SBB products for which the BizDevOps team is responsible (incident, problem management)

OPTIONAL

• Experience in other ServiceNow products is an advantage

• Experience in the specification and implementation of interfaces to peripheral systems

• Must not shy away from conflicts with customers (ability to deal with conflicts)

• Resilience

• Ambitious

• Interest in team building

• Language: knowledge of French would be an advantage"

Apply

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