ICT Supporter (m/f/d) 80–100%
Zug

About the Role

We are recruiting on behalf of our client, a leading international company. They operate across multiple markets and cover a broad range of services including media rights, sponsorship, media production, event operations, and digital solutions.

The Opportunity

Our client is looking for a passionate ICT Support professional (80–100%) who wants to make a real impact. In this role, you will support a dynamic, international team, solve technical challenges, and ensure IT systems run smoothly.

If you love technology, enjoy working with people, and thrive in a fast-paced, collaborative environment, this is your chance to be part of a team that values initiative, innovation, and energy.

Key Responsibilities

• Provide 1st and 2nd level support for IT infrastructure services (Service Desk)
• Monitor and manage IT systems including computers, servers, networks, and mobile devices
• Provide IT support for events, both remotely from HQ and on-site
• Maintain and update hardware and software inventory
• Organise and conduct user trainings on systems and tools
• Create and maintain system and user documentation
• Manage software updates and patch processes
• Support and contribute to IT infrastructure and digitalisation projects

Your Profile

• 2–4 years of experience in IT support, system administration, or a similar role
• Completed a commercial apprenticeship and a further education in IT
• Capable of supporting IT services in complex environments and analysing technical issues efficiently
• Strong analytical skills with a focus on quality, service excellence, and a client-first mindset
• Approachable, reliable, and enjoys working with people
• Communicates clearly and effectively with both technical and non-technical users
• Relevant certifications such as Microsoft, ITIL, ISO, or similar
• Proficient in English and German (spoken and written)

What Our Client Offers

• Hybrid working model (office and home)
• Relaxed and familiar working atmosphere with flat hierarchies
• Support in developing skills and talents through individual trainings, events, and networking opportunities
• Social benefits including a subsidised company pension plan, capital-forming benefits, and worldwide accident insurance

Interested?

We look forward to receiving your application. Please get in touch to learn more about this exciting opportunity.
Reach out to Randy at Randy@summmitag.ch or at 041 588 12 86

IT Support Specialist (Application & Customer Support)
Luzern

Our client, a leading Swiss provider of modern outsourcing and platform solutions, is looking for an IT Support Specialist to strengthen their IT Operations & Infrastructure team. In this role, you’ll be the go-to contact for customers and internal users, ensuring smooth handling of technical inquiries and incidents.

Your Responsibilities

• First point of contact for technical questions related to software solutions (SaaS & on-premise)

• Triage and manage support tickets (Jira, Zendesk), resolving recurring issues independently

• Escalate complex cases to 2nd-level support or development with clear documentation

• Keep customers informed on ticket status and ensure transparent communication

• Support new customer onboarding and conduct user training sessions

Your Profile

• Commercial or technical education with at least 2 years’ professional experience in IT support, operations, or customer service

• Strong service mindset and interest in cross-departmental collaboration

• Structured, precise, and calm under pressure, with clear communication skills

• Fluent in German and English; French or Italian a plus

What’s on Offer

• Modern workplace with hybrid working options

• Attractive pension plan and benefits

• Support for public transport and parking

• In-house fitness facilities

For more info reach out to Randy at 041 588 12 86 or Randy@summitag.ch

• Very strong language skills in English, German, French and Italian. Applicants with 3 of the 4 languages will be considered, but priority will be given to those with all 4.
• Ideally experience in Customer service/Call center environments (not mandatory)
• A good telephone manner and overall good communication skills

• Workplace support (Client PC, Mobile Devices, Accessories, WLAN Hotspots, Telephony, Business Skype)
• New User Setup
• Identity and Access Management
• MS Office User support
• Office LAN, WLAN, WAN support
• Service Request and Incident Management
• Connectivity, Server, Virtual Server, Azure Cloud, Database and Application Troubleshooting
• First and second level support by telephone and on site
• Define, execute and automate efficient Workflows

• Bachelor Degree (or equivalent) in Information Technology or higher
• A few years of experience in IT Service Desk
• Fluent in German and English (any other language is an advantage)
• Outstanding customer service orientation
• Proven interpersonal and communication skills
• Ability to prioritize and to keep the overview
• Proactive and solution oriented mind-set
• Independent and self-driven
• ability to work in an international team

SAP IT Supporter

Basel

In this job as an SAP IT Supporter you will work within a dynamic team to provide technical support with a variety of SAP Modules and take part in interesting new IT implementation projects

Job Responsibilities

• Support operations within a variety of SAP modules including Sap EWM, SD/MM, LE and PP
• Act as a Key/Super User in a wide variety of Warehouse Management Processes
• Use ticketing systems to provide both documentation and manage support processes
• Support / implement / document requirements for implementation projects

To apply for this SAP IT Supporter Job you should have/be:

• Previous experience with SAP, especially in the areas of SD/MM, LE, PP and EWM in either SAP ERP ECC 6.0 or S4Hana
• Experience as a Key/Super User with SAP or similar programs
• Ability to work a rotating on-call duty schedule
• Strong communication skills and ability to work both in a team and individually
• Fluent German and excellent English

For more information, contact Randy Munro at Randy@summitag.ch or +41 41 588 1286

Level 1 Banking Support

Luzern

Job Responsibilities

• Answering inquiries made via the main telephone number, by e-mail or via Internet portals
• Answering customer inquiries and providing advice on products and services
• Completion of new orders for services, products or cards and blocking compromised cards/accounts
• 1^st and 2nd level support for both banking and interface
• Appointment scheduling with customer advisors

To apply for this Level 1 Banking Support Job you should have/be:

• Banking apprenticeship or current experience from a customer service center in a related industry (insurance, health insurance, financial service providers, etc.)
• they speak and understand Swiss German perfectly
• Able to write comfortably in German and speak/understand Swiss German fluently
• Experienced with digital work and communication tools
• Keen to work within a team setting but also perform well independently

For more information, contact Randy Munro at Randy@summitag.ch or +41 41 588 1286

PEGA IT Support Analyst

We are looking for an IT Support Analyst for our client in the Zurich area with strong experience with PEGA Software. In this IT Support Analyst job the successful candidate will provide support across a number of technical domains providing dynamic support by monitoring and resolving technical issues while updating best practices and creating new improvements via automation and process review. You will play an integral role in ensuring a stable application platform for you and your fellow co-workers to succeed at driving business excellence.

To apply for this IT Support Analyst job you should have/be:

• 2+ years of practical experience in PEGA technology

• Oracle and Unix proficiency is mandatory

• WebSphere, Autosys and Excel Experience preferred

• Proven track record in resolving complex support issues

• Excellent communication skills with both technical and business individuals

For more information, contact Randy Munro at Randy@summitag.ch or +41 41 588 1286

Level 1 and 2 IT Supporter

Zurich Area

In this job as an IT Supporter you will be tasked with supporting fellow employees on a large range of IT topics that includes but is not limited to daily workplace support, Office 365, Citrix, new user integration, ID / Access Management and overall incident management in a level 1 and level 2 capacity. You will also have the ability to enact change and improve on our best practice methods. Fluent German and English is required.

Job Responsibilities

The main responsibilities that You, the successful candidate, will have revolve around Level 1 and 2 support on site and by phone in the areas of basic networking, User setup and management, MS Office support, IT troubleshooting and mobile device issues

To apply for this IT Supporter Job you should have/be:

• A minimum of 2 years of IT support working within the areas of IT support listed above
• A calm and confident method of communication and the ability to solve problems in a logical manner
• Experience working on a wide range of IT technology and the desire to continue to learn
• Fluent German and Excellent English is required to be considered for this position
• A desire to help grow and expand on our existing base of IT knowledge / support

For more information, contact Randy Munro at Randy@summitag.ch or +41 41 588 1286

IT / Desktop Supporter – Munich – 3 months fixed contract

Job Description

Have you recently finished an IT or PC related course? Do you have a little IT experience but are interested in getting more? Have you installed Windows or set up Computer Hardware in the past? We have an IT / Desktop Support job for you.

In this job as an IT / Desktop Supporter, you will be tasked with computer hardware setup and Windows installations for a 6-month integration project.

Job Responsibilities

• Installing Windows 10
• Setting up computers, laptops, monitors and telephones in an office setting

If you are looking to get a start in the IT Support industry, get in touch with us now to start ASAP.

For more information, please contact Jezabel Diaz at Jezabel@summitag.ch or +41 41 588 1284

1^st Level IT Supporter

Zurzeit rekrutieren wir eine Job als 1st Level IT Supporter für unseren Kunden in der Umgebung Bern. Sie wären Teil des Support Teams eines schweizweit führenden Unternehmens.

Ihre Verantwortungen als 1st Level IT Supporter beinhalten das Entgegennehmen und die Erstanalyst von Incidents im Windows Bereich. Diese sollen bearbeitet, gelöst und auch dokumentiert werden. Dabei wird mit den Kunden insbesondere per Mail und Telefon kommuniziert wie auch koordiniert.

Als 1st Level IT Supporter wird folgendes verlangt:

• Mehrjährige Erfahrung im IT Support, vorteilhaft mit ITIL Kenntnisse
• Kenntnisse über Aufbau von Datenbanken, IT-Infrastrukturen (insbesondere Windows) und Netzwerken
• Gute kommunikative Fähigkeiten und einen ausgeprägten Sinn für Dienstleistungsservice
• Deutsch, Englisch und Französisch in Wort und Schrift sind Voraussetzung

Falls wir Ihr Interesse für den Job geweckt haben senden Sie uns Ihr Lebenslauf