IT Support Specialist

IT Support Specialist (Application & Customer Support)
Luzern

Our client, a leading Swiss provider of modern outsourcing and platform solutions, is looking for an IT Support Specialist to strengthen their IT Operations & Infrastructure team. In this role, you’ll be the go-to contact for customers and internal users, ensuring smooth handling of technical inquiries and incidents.

Your Responsibilities

• First point of contact for technical questions related to software solutions (SaaS & on-premise)

• Triage and manage support tickets (Jira, Zendesk), resolving recurring issues independently

• Escalate complex cases to 2nd-level support or development with clear documentation

• Keep customers informed on ticket status and ensure transparent communication

• Support new customer onboarding and conduct user training sessions

Your Profile

• Commercial or technical education with at least 2 years’ professional experience in IT support, operations, or customer service

• Strong service mindset and interest in cross-departmental collaboration

• Structured, precise, and calm under pressure, with clear communication skills

• Fluent in German and English; French or Italian a plus

What’s on Offer

• Modern workplace with hybrid working options

• Attractive pension plan and benefits

• Support for public transport and parking

• In-house fitness facilities

For more info reach out to Randy at 041 588 12 86 or Randy@summitag.ch