Level 1/2 IT Supporter

ICT Supporter (m/f/d) 80–100%
Zug

About the Role

We are recruiting on behalf of our client, a leading international company. They operate across multiple markets and cover a broad range of services including media rights, sponsorship, media production, event operations, and digital solutions.

The Opportunity

Our client is looking for a passionate ICT Support professional (80–100%) who wants to make a real impact. In this role, you will support a dynamic, international team, solve technical challenges, and ensure IT systems run smoothly.

If you love technology, enjoy working with people, and thrive in a fast-paced, collaborative environment, this is your chance to be part of a team that values initiative, innovation, and energy.

Key Responsibilities

• Provide 1st and 2nd level support for IT infrastructure services (Service Desk)
• Monitor and manage IT systems including computers, servers, networks, and mobile devices
• Provide IT support for events, both remotely from HQ and on-site
• Maintain and update hardware and software inventory
• Organise and conduct user trainings on systems and tools
• Create and maintain system and user documentation
• Manage software updates and patch processes
• Support and contribute to IT infrastructure and digitalisation projects

Your Profile

• 2–4 years of experience in IT support, system administration, or a similar role
• Completed a commercial apprenticeship and a further education in IT
• Capable of supporting IT services in complex environments and analysing technical issues efficiently
• Strong analytical skills with a focus on quality, service excellence, and a client-first mindset
• Approachable, reliable, and enjoys working with people
• Communicates clearly and effectively with both technical and non-technical users
• Relevant certifications such as Microsoft, ITIL, ISO, or similar
• Proficient in English and German (spoken and written)

What Our Client Offers

• Hybrid working model (office and home)
• Relaxed and familiar working atmosphere with flat hierarchies
• Support in developing skills and talents through individual trainings, events, and networking opportunities
• Social benefits including a subsidised company pension plan, capital-forming benefits, and worldwide accident insurance

Interested?

We look forward to receiving your application. Please get in touch to learn more about this exciting opportunity.
Reach out to Randy at Randy@summmitag.ch or at 041 588 12 86