Level 1 HelpDesk Supporter

Level 1 Banking Support

Luzern

Job Responsibilities

• Answering inquiries made via the main telephone number, by e-mail or via Internet portals
• Answering customer inquiries and providing advice on products and services
• Completion of new orders for services, products or cards and blocking compromised cards/accounts
• 1^st and 2nd level support for both banking and interface
• Appointment scheduling with customer advisors

To apply for this Level 1 Banking Support Job you should have/be:

• Banking apprenticeship or current experience from a customer service center in a related industry (insurance, health insurance, financial service providers, etc.)
• they speak and understand Swiss German perfectly
• Able to write comfortably in German and speak/understand Swiss German fluently
• Experienced with digital work and communication tools
• Keen to work within a team setting but also perform well independently

For more information, contact Randy Munro at Randy@summitag.ch or +41 41 588 1286